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Terms and Conditions for Avenue House Holiday Accommodation

5. CANCELLATION OR VARIATION

• If you wish to vary or cancel your Booking, please contact us immediately on 03 6228 6700

• Your deposit is non-refundable in the event of a cancellation.

• If you have paid more than the deposit or paid in full and cancel your Booking you will be refunded all of the amount except the deposit paid.

• Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.

• A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.

• A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.

• An administration charge of $25 will be charged for any variation or cancellation.

• If Management is able to relet the Property for the period cancelled a further refund may be made less administration charges, commissions and expenses.

• We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.

6. SECURITY BOND

• A credit card authorisation must be provided to Management upon confirmation of your Booking

• Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.

7. UNAVAILABILITY

• If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full

8. PARTIES & FUNCTIONS

• Either Parties and Functions are strictly prohibited.

• Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

9. LINEN AND TOWELS

• We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure.   Beach towels are not included.

• Cleaning and linen change usually occurs weekly or more often upon request and at additional cost.

10. PETS

• Pets are not allowed at the Property